Welcome to Old Aberdeen Medical Practice

Our aim is to provide a high quality, caring and personal healthcare service to our whole patient population by:

  • Putting our patients at the centre of what we do

  • Having a highly qualified and trained multi-professional integrated primary Healthcare Team

  • Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.

Consult with your GP online

econsult

The Practice opening times are Monday to Friday 8.00am to 18.00pm and our switchboard is in operation from 8.30am to 17.30pm.

We have a designated eConsult appointment list available each day and once all these appointments are taken by our patients, the service will then close until the following day.

Please find our patient information below which answers frequently asked questions about how the surgery operates

Want advice from your doctor, self-help information or have an administrative request?
What are online consultations?

Online consultations are a quick and convenient alternative to visiting your GP surgery in-person.

They allow you to access GP services using your smartphone, tablet or computer.

For instance, you can:

  • Consult with a doctor, nurse or healthcare professional
  • Get quick access to information and advice
What are online consultations?

Online consultations are a quick and convenient alternative to visiting your GP surgery in-person.

They allow you to access GP services using your smartphone, tablet or computer.

For instance, you can:

  • Consult with a doctor, nurse or healthcare professional
  • Get quick access to information and advice
How do online consultations work?

You fill in a short online form that’s available on the website. Click the link at the top of the page.

You can use the form to:

  • Ask about an existing condition or medication
  • Ask about new symptoms
  • Get information about your condition and how to treat yourself
  • Discuss a test result and request sick notes.

You’ll then get a response –normally the same day within a few hours, and at latest by the end of the next working day. This might be advice on what to do next through an electronic message, telephone call or video call.

While many medical enquiries can be resolved this way, you may need a face-to-face appointment with your GP. If that’s the case, your practice will get in touch to arrange one.

What if I don’t have a device or internet access?

If you don’t have access to the internet, you can still contact the practice via our switchboard on 0345 013 0740 and speak to a member of staff who can complete the form on your behalf or will ask you some questions so they can pass this information onto the clinical team. Contact us for more information.

What are the benefits of consulting online?

Online consultations are a quick, easy and convenient way for you to access the GP practice. You can complete the form wherever you are via a computer or smart phone and take as long as you want describing your symptoms. By avoiding unnecessary trips to the surgery, you’ll also save time and won’t have to disrupt your day.

This can help if you:

  • Find it difficult talking things over face-to-face
  • Can’t get time off work or study
  • Care for others and can’t leave them alone
  • Are housebound
  • Are on holiday or working away from home
  • Don’t like crowds or leaving the house.

An online consultation also means that you’re in control and don’t have to tell anyone else where you’re going.

Plus, it cuts out the hassle of waiting on the phone to book an appointment.

What happens after I submit an online consultation?

After you have submitted a consultation this is received securely by the practice.

Administrative queries are dealt with by the secretarial and reception team.

Medication queries are dealt with by the practice pharmacy team.

Clinical queries are dealt with by the clinical team who will respond to you as soon as possible. Often after a few hours, or by the end of the working day. At times of high demand the latest will be 24hrs after receiving the contact.

You will then either receive an email back to your nominated address with treatment advice or a phone call (from a withheld phone no – so please remember to answer!) to discuss your case further, or to organise a face to face or video consultation appointment.

Requests can be logged anytime of day. So you do not need to wait until the practice is open. This is particularly useful over the weekend or public holiday periods, as it will save you phoning on the day next day of opening.

Further information regarding eConsult:

Around 2,900 practices in the UK already offer patients the opportunity to consult with eConsult and more than 2 million people have submitted online consultation forms.

Should I consult online if my condition is life-threatening or serious?

No. If your condition is life-threatening, you should dial 999. This would include a heart attack or stroke, severe breathing difficulties, heavy bleeding or severe injuries.

If you need medical help or advice fast (for example, if your symptoms are serious but not life-threatening) dial 111 or go online to https://www.nhsinform.scot/

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor Injuries Unit

When you need urgent care for a minor injury, burn or fracture

Accident & Emergency

When an illness or injury is serious or life-threatening

Alert

Please note, masks are still mandatory when visiting the practice. We thank you for your cooperation. 

What is Triage? 

The Duty medic will assess every eConsult and phone query and decide who needs to be seen in person, who needs a phone consultation, who needs to be seen via video and who can be directed to a community pharmacist etc. 

 

How do we triage? Duty clinicians will look at all the information available and make an assessment loosely based on:  

 

‘Hear it’ – phone consult,  

See it’ – video consult (Near Me)  

Feel it’ – face to face appointment. 

 

Why do receptionists ask personal questions?

 Put simply, because they have been asked to! Anyone that is tasked with answering a call at a GP practice must maintain strict confidence and only ask questions to help you get the right treatment. 

 

What if I feel that my concern is an emergency? 

If it is a genuine medical emergency then you should call 999 and ask for an ambulance. If you need emergency care but are not in imminent danger then you should call 111 

 

Where else can I get help? 

NHS Inform has a wealth of information to help you help yourself: https://www.nhsinform.scot/

 

Pharmacy First Service:

 

If you have a minor illness, a pharmacy is the first place you should go for advice.

You do not usually need an appointment and you can go to any pharmacy.

Your local pharmacist or a trained member of the pharmacy team will give you advice and provide medicine if needed. They may need to refer you to another healthcare professional such as your GP practice, dentist, optometrist or another NHS service if they feel your condition needs further investigation or more specialist care.