Practice Management Team
The Practice Management team manage all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology).They support the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Angela – Practice Manager
Claire – Practice Manager
Alanna – Practice Manager
Moyra – Administrative Team Lead for Administration and Patient Services
Jen – Administrative Team Lead for Administration and Care Navigation
Reception / Care Navigation Administrative Team
Reception
The Reception team attend to patients on the phone and in person. They deal with all general queries and prescription queries. The reception team have a very demanding role and we would ask you to be respectful towards them while they do their best to assist you.
Care Navigation
The Care Navigation team coordinate, triage and organise appointments to facilitate the smooth running of the Practice, and support delivery of quality patient care. The care navigation team triage all phone calls on the first point of contact. You will be asked a series of questions based on your medical concern which is then triaged by the senior clinician in charge of care navigation that day. This information is used to ensure your call is dealt with by the correct Clinician and to assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
As all calls are being triaged at the first point of contact ensuring all patients can be assisted the same day or the following day – this can mean that wait times on the phones can be longer – we ask you to be respectful towards our care navigation team who are doing their best to assist you.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.